Refunds & rescheduling

Scope

This policy applies to paid Datavirttech bookings: the Fibonacci Retracement Planning Intensive, Chart Markup Clinics, one-to-one Retracement Reviews, and Evening Planning Circles. It does not cover goods we do not sell (software licences, physical merchandise kits, or subscription products).

Eligibility window

• Full refund of fees paid (minus any non-refundable deposit component stated on your invoice): cancel in writing at least 14 days before the first session.
• Partial refund (50% of fees paid after deposit handling): cancel between 13 and 7 days before the first session.
• No fee refund: cancellations inside 7 days, except where Australian Consumer Law requires otherwise or we cancel the lesson.

Deposits

Intensives and clinics typically require a deposit to hold a named seat. Deposits are credited toward the lesson fee. If you cancel outside the full-refund window, the deposit may be retained to cover preparation and a held place, as stated on your invoice.

Rescheduling

You may request one complimentary reschedule to a later published cohort or clinic date if you give at least 7 days’ notice and seats exist. Further reschedules may attract an administration fee disclosed at the time. Private reviews can usually move once without fee if rearranged 48 hours ahead.

No-shows

Missing a session without notice forfeits that session’s place. For multi-session intensives, remaining sessions stay available unless you withdraw entirely under the cancellation rules above.

Work already started

Once a session has begun (studio doors open or online room unlocked for teaching), that session’s fee portion is non-refundable. Materials already printed for you in a studio cohort are non-refundable once produced.

Purchased materials

Printed chart packs prepared for your enrolment are yours to keep; their cost, if itemised, is not refundable after printing.

Refund process & timing

Email info@datavirttech.digital with “Refund request”, your full name, booking reference, and reason. We confirm eligibility within five business days. Approved refunds are returned via the original payment method within 10 business days of approval.

Exceptions

Serious illness or bereavement may justify a goodwill credit toward a future lesson at our discretion — contact us with whatever documentation you are comfortable sharing. We also refund in full if Datavirttech cancels a cohort and cannot offer a suitable alternative date.

Contact

Refund and reschedule requests: info@datavirttech.digital · (02) 6190 5826 · 40 Cassinia Street, Retreat, New South Wales.